Terms of Service
Last updated
Draft for launch. This text must be reviewed by a lawyer and completed with WaitCherry’s legal entity details before the site goes live.
These terms apply to merchants who install and use WaitCherry. By installing the app you agree to them.
The service
WaitCherry provides waitlist, back-in-stock, pre-order, drop and wishlist tools for Shopify stores, including notifications by email, SMS, WhatsApp and web push, and AI-assisted form design.
Plans and billing
- All charges are billed through Shopify. Paid plans include a 14-day free trial.
- Upgrades apply immediately; downgrades apply at the end of the current billing period.
- Usage charges (overage, SMS top-ups) only apply up to the monthly cap you approve in Shopify.
- SMS credit packs are one-off purchases and are non-refundable once used.
Your responsibilities
- Only message people who have given consent, and do not import lists without proof of consent.
- Follow applicable laws, including anti-spam, TCPA, GDPR and local SMS rules.
- Fulfil pre-orders you accept and keep delivery dates accurate.
We may pause sending for a store whose bounce or complaint rates put the service at risk, and we will tell you when we do.
Availability
We aim for 99.9% monthly availability. Waitlist signups are never discarded when a plan limit is reached.
Liability
[To be completed by counsel.]