Frequently asked questions
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Everything about WaitCherry
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What is WaitCherry?
WaitCherry is a Shopify app for waitlists. It adds notify-me forms to sold-out products, sends back-in-stock alerts by email, SMS, WhatsApp and web push, runs pre-orders with deposits, powers product drops and wishlists, and builds forms that match your theme with AI.
How is WaitCherry different from other back-in-stock apps?
Three things: AI forms that match your theme automatically, generous email limits (2–3× typical apps at the same price), and fair per-country SMS credits so international stores are never overcharged.
Will WaitCherry slow down my store?
No. The storefront script is under 15 KB gzipped, loads with defer, makes no API call on page load, and only loads the form on sold-out variants. Our target is no more than a 1-point Lighthouse difference on mobile.
Do I need to edit my theme code?
No. WaitCherry is a Shopify theme app extension. You enable the app embed and add blocks in the theme editor. Uninstalling removes everything cleanly.
Which Shopify themes are supported?
All Online Store 2.0 themes, including Dawn and the popular free and paid themes. Variant pickers are tested across popular themes, and app blocks work in PageFly, GemPages and Shogun.
Which channels can I use?
Email on every plan. SMS and WhatsApp on Growth+. Web push is free on every plan. You can also hand email over to Klaviyo, Omnisend or Mailchimp.
Does WaitCherry handle payments for pre-orders?
No, and that is on purpose. Pre-orders use Shopify selling plans, so customers pay through your own Shopify checkout and the money goes straight to you.
Is WaitCherry GDPR compliant?
Yes. We store consent proof for every signup, offer double opt-in (on by default in the EU), handle Shopify’s GDPR webhooks, and never send shopper data to the AI.
Can I import an existing waitlist?
Yes, via CSV on every plan. Proof of consent is required and addresses are validated on import.
Which languages are supported?
Forms and messages follow your store languages and Shopify Markets. The WaitCherry dashboard is in English.
What happens to my data if I uninstall?
Sending stops immediately. If you reinstall within 48 hours your data is still there. After Shopify sends its shop deletion request, all store data is deleted.
How do I get help?
Email support@waitcherry.com. Starter plans and above also get chat support, with priority chat on Growth and setup help on Pro.
What counts as a notification?
One notification is one back-in-stock, pre-order, reminder, price-drop or low-stock message sent to one subscriber. Confirmation emails, double opt-in emails, test emails, reports to you and web push are not counted. SMS and WhatsApp use credits instead.
What happens when I reach my limit?
You get a warning at 80%. At 100%, monthly plans with overage on keep sending at $1 per 250 extra notifications, up to a cap you approve. Otherwise messages queue until you upgrade or the period resets. Signups never stop.
How does SMS pricing work?
Growth, Pro and Plus include monthly SMS credits. One credit is one SMS segment to the US or Canada; other countries use more, in line with carrier cost. Packs: 500 for $14, 2,000 for $48, 10,000 for $200. Pack credits never expire.