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Questions about plans, setup or integrations? Send a message and a real person will reply.
- Generalhello@waitcherry.com
- Supportsupport@waitcherry.com
- Self-serveRead the FAQ
Frequently asked questions
Will WaitCherry slow down my store?
No. The storefront script is under 15 KB gzipped, loads with defer, makes no API call on page load, and only loads the form on sold-out variants. Our target is no more than a 1-point Lighthouse difference on mobile.
Do I need to edit my theme code?
No. WaitCherry is a Shopify theme app extension. You enable the app embed and add blocks in the theme editor. Uninstalling removes everything cleanly.
Which channels can I use?
Email on every plan. SMS and WhatsApp on Growth+. Web push is free on every plan. You can also hand email over to Klaviyo, Omnisend or Mailchimp.
How do I get help?
Email support@waitcherry.com. Starter plans and above also get chat support, with priority chat on Growth and setup help on Pro.